Our goal is to ensure 100% satisfaction guaranteed! Please email us at info@revolve-a-leash.com to discuss your options. Defective items may be returned to our corporate office located at 2021 Corporate Dr. Wilmington, NC 28405 within 30 days of purchase. Refunds will be issued in the same method original payment was made. Please note we may request for you to email/send pictures of damaged or defective merchandise.